Protus Muya Onyango
Jomo Kenyatta University of Agriculture and Technology Department of Entrepreneurship and Procurement (EPD)
KENYA    

Dr. Karanja Ngugi
Kenyatta University Department of Accounting and Finance
KENYA

CITATION: Onyango, M. P. & Ngugi, K. (2014). Influence of information and communication technology investment on organizational performance. A case of Kenya revenue authority. European Journal of Business Management, 1 (11), 200-217.

ABSTRACT

ICT is a known variable that helps in organization performance. Statistics has shown that investment in ICT improve information and knowledge management inside a firm and can reduce transaction costs and increase the speed and reliability of transactions. This study is designed to analyze the Influence of ICT Investment on Organizational Performance by reviewing five study variables namely investment cost, ICT competency, ICT policy and government regulations and organization structure. The study was carried out at the Kenya Revenue Authority. The sample of the study comprised of the top, middle and low (operational) level management. This study is descriptive in nature hence it employed descriptive case study design. This methodology was commonly used in case studies because it involves seeking information rather than testing. The study used a questionnaire as the research instruments for data collection. SPSS computer program was used for data analysis. Quantitative data was presented into frequencies, percentages and tables while qualitative data was organized into themes/categories according to the objectives of the study. The study established that ICT Investment costs are a critical ingredient of ICT that has a positive influence on the Organizational Performance at Kenya Revenue Authority. The study also revealed that competent employees with ICT skills positively enhanced organizational performance at Kenya Revenue Authority. The research established that ICT policy and regulations had a positive effect on organizational performance at Kenya Revenue Authority. The study revealed that ICT investment had a positive impact on organizational performance at Kenya Revenue Authority.

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