European Journals of Business Management

European Journal of Business Management            Vol 2, Issue 3, 2015

 

THE APPLICABILITY OF TOTAL QUALITY MANAGEMENT PRINCIPLES TO ZAMBIA’S EDUCATION SYSTEM: A SURVEY OF PUBLIC SCHOOLS ON THE COPPERBELT PROVINCE

Dr.Chanda Sichinsambwe

Copperbelt University School of Business

Department of Operations and Supply Chain Management

P.o.Box 21692, Kitwe, Zambia.

Mr.AndrewKatungu

Ministry of Education, Science, Vocational Training and Early Childhood Education

Zambia

Mr.Shem Sikombe

Copperbelt University School of Business

Department of Operations and Supply Chain Management

P.o.Box 21692, Kitwe, Zambia.

CITATION: Sichinsambwe, C. & Katungu, A. & Sikombe, S. (2015). The Applicability of Total Quality Management Principles to Zambia’s Education System: A Survey of Public Schools on the Copperbelt Province European Journal of Business Management. 2 (3), 405- 449      

ABSTRACT

The aim of the research is to establish the applicability of TQM principles to Zambia’s education system, the extent to which Zambian public schools implement TQM principles as well as examine the challenges they face in their TQM approach to school management. A cross-sectional survey was is as research design for this study by sampling 300 educators. This is necessary in order to test hypotheses to establish the relationship between TQM and school performance and customer satisfaction.

Findings reveal that Zambian public schools do apply TQM principles in the management of school processes. Among the principles applied are School management commitment to quality; focus on customers/clients; training, teamwork and continuous improvement. The results from data analysis further shows that the extent of applying these principles is up to 45.8%. The data analysis also shows that there is greater school performance in schools applying TQM principles than in those not doing so. The findings further support the view that there is greater customer satisfaction in TQM schools than non-TQM schools. Above all, it is also established that Zambian schools are faced with challenges in their TQM application effort. These challenges include lack of funding and associated factors such as lack of adequate teaching and learning materials; bad work culture among teachers; bad management and leadership style of some head teachers and other school administrators. The hypotheses tests carried out proves that application of TQM at schools leads to improved school performance and customer satisfaction. The research also indicates that there is a positive relation between school performance and customer satisfaction.


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