European Journals of Business Management

THE EFFECT OF THE GROUP LEADER’S CONFLICT MANAGEMENT SKILLS ON PERFORMANCE OF THE GROUPS FUNDED BY WOMEN ENTERPRISE FUND IN KIAMBU COUNTY IN KENYA

 

IRENE KIBATI

Jomo Kenyatta University of Agriculture

and Technology, Kenya (JKUAT).

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

DR KABARE KARANJA

Jomo Kenyatta University of Agriculture

and Technology, Kenya (JKUAT)

 

DR GEORGE ORWA

Jomo Kenyatta University of Agriculture

and Technology, Kenya (JKUAT)

 

Citation: Kibati., I, Karanja., K. & Orwa., G. (2015).The Effect of the Group Leader’s Motivation Skills on Performance of the Groups Funded by Women Enterprise Fund in Kiambu County in Kenya. European Journals of Business Management 2 (12) 1-14.

 

ABSTRACT

A Women’s Enterprise Fund (WEF) was established by the government in 2007 to provide women with access to financial services for their economic empowerment. The sustainability of the fund is crucial to enable the government realize the 5th Sustainable Development Goals on gender equality and empowerment of women and Vision 2030 which is a flagship project in recognition of the critical role women play in socio-economic development. Therefore, the establishment of effective and efficient leadership skills among women group leaders in the fund is critical for the performance of these groups since leadership is considered a critical indicator of organizational and group success.

This study sought to establishthe effects of the group leader’s conflict management skills on performance of the women groups. The target population for group members was 53 women groups. The sample size used was 307 respondents. Simple random sampling was used. Primary data was used and questionnaires were used to collect data. The data collected was analysed using descriptive and inferential statistics usingIBM SPSS Statistics 20.0.1. The inferential statistics involved the use of Pearson’s correlation and mlogit. The results indicated that leader conflict managementskills have an influence on the Women Enterprise group’s performance.A collaborative conflict management culture has a positive effect on job satisfaction whereas a dominant management culture has a negative effect on job satisfaction. Collaborative conflict management culture is characterized by conflict management norms of cooperation and open discussion of the issues surrounding conflicts. Underlying this conflict culture is the assumption that individuals have agency to deal openly with conflict. Unlike in the dominant culture, cooperative behavior and actions which best serve the interests of the group as a whole are rewarded. An avoidant conflict management culture is characterized by conflict.

The estimated M-Logit model is established to be significant as indicated by a chi-square statistic of 9.328 with 1 degree of freedom. This is further supported by a significance level of less than 0.05 critical value (p-value= 0.002). The results of the Nagelkerke R2 (0.058) indicates that the variations in the dependent variable that is Women Enterprise group’s performance is explained by the variation in conflict management skills which is the independent variable to the extent of 5.8%. The multinomial regression results also indicated that the log odds of a unit increase in conflict management skills of the group leader multiplies the odds of the Women Enterprise group’s performance being high than being of average performance by 3.367 as indicated by the exponential beta results (Exp(B)= 3.367). An increase in conflict management skills increases the probability of having high firm performance by 3.367 times. The findings imply that those women’s groups with leaders with good conflict management skills have higher chances of having higher firm performance as compared to those without or with low conflict management skills.

The study concludes that there exists a positive and significant relationship between group leaders’ conflict management skills and performance of the women groups.It is therefore recommended that WEF should put in place a conflict management policy that will guide the women groups on early conflict intervention to promote group performance. The policy should encourage groups to embrace a co-operative approach that encourages members to solve conflicts together to enhace cohesion and guidelines on how to handle conflicts in their groups. WEF should also sensitize leaders on the importance of listening to members’ views during conflict for group performance.

 

Key words: conflict management skills, performance, women groups


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Last Updated on Thursday, 17 December 2015 11:01

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FINANCIAL ACCOUNTABILITY PERFORMANCE OF MAJOR STATISTICAL AGENCIES IN THE PHILIPPINES:EFFICIENCY AND EFFECTIVENESS PERSPECTIVES (PART 2)

Maria Celeste D.L. Balanza

Graduate School, University of Santo Tomas, Manila, Philippines

CITATION: Balanza, M.C, & Morga, M. R, (2015). Financial accountability performance of major statistical agencies in the Philippines: Efficiency and effectiveness perspectives (part 2). European Journals of Business Management 2 (5), 11-24.

ABSTRACT

Efficiency and Effectiveness are essential indicators for financial accountability performance of the four major statistical agencies merged in Philippine Statistics Authority created through the Philippine Statistical Act of 2013 during the Aquino administration. These four agencies are National Statistical Coordination Board, National Statistics Office, Bureau of Agricultural Statistics and Bureau of Labor and Employment Statistics.

This paper zeroes in on the financial accountability performance of the above stated agencies in terms of efficiency (doing things right) and effectiveness (doing the right things). Based on the result of the study, there is a significant difference between the analysis of financial accountability performance and the respondents' assessment of capability in financial accountability performance difference.

Keywords: Good governance, financial accountability performance, public financial management

 


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Last Updated on Thursday, 07 May 2015 11:08

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European Journal of Business Management            Vol 2, Issue 3, 2015

 

THE APPLICABILITY OF TOTAL QUALITY MANAGEMENT PRINCIPLES TO ZAMBIA’S EDUCATION SYSTEM: A SURVEY OF PUBLIC SCHOOLS ON THE COPPERBELT PROVINCE

Dr.Chanda Sichinsambwe

Copperbelt University School of Business

Department of Operations and Supply Chain Management

P.o.Box 21692, Kitwe, Zambia.

Mr.AndrewKatungu

Ministry of Education, Science, Vocational Training and Early Childhood Education

Zambia

Mr.Shem Sikombe

Copperbelt University School of Business

Department of Operations and Supply Chain Management

P.o.Box 21692, Kitwe, Zambia.

CITATION: Sichinsambwe, C. & Katungu, A. & Sikombe, S. (2015). The Applicability of Total Quality Management Principles to Zambia’s Education System: A Survey of Public Schools on the Copperbelt Province European Journal of Business Management. 2 (3), 405- 449      

ABSTRACT

The aim of the research is to establish the applicability of TQM principles to Zambia’s education system, the extent to which Zambian public schools implement TQM principles as well as examine the challenges they face in their TQM approach to school management. A cross-sectional survey was is as research design for this study by sampling 300 educators. This is necessary in order to test hypotheses to establish the relationship between TQM and school performance and customer satisfaction.

Findings reveal that Zambian public schools do apply TQM principles in the management of school processes. Among the principles applied are School management commitment to quality; focus on customers/clients; training, teamwork and continuous improvement. The results from data analysis further shows that the extent of applying these principles is up to 45.8%. The data analysis also shows that there is greater school performance in schools applying TQM principles than in those not doing so. The findings further support the view that there is greater customer satisfaction in TQM schools than non-TQM schools. Above all, it is also established that Zambian schools are faced with challenges in their TQM application effort. These challenges include lack of funding and associated factors such as lack of adequate teaching and learning materials; bad work culture among teachers; bad management and leadership style of some head teachers and other school administrators. The hypotheses tests carried out proves that application of TQM at schools leads to improved school performance and customer satisfaction. The research also indicates that there is a positive relation between school performance and customer satisfaction.


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Last Updated on Monday, 30 March 2015 12:26

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